Privacy policy

www.gemsouls.in (“we”, “Gemsouls”, “our website”) is committed to protecting the privacy of users of the website, including buyers/customers whether registered or not registered. Please read this Privacy Policy carefully to understand how our website uses the information supplied by you.

This Privacy Policy explains how Gemsouls collects, uses, stores, and protects your personal information when you access or use our website.

USER’S CONSENT

By accessing www.gemsouls.in and using it, you confirm that you understand and agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this website.

Your continued use of this website confirms your consent for collecting, maintaining, using, processing, and disclosing your personal and other information in accordance with this Privacy Policy.

COLLECTION OF PERSONAL INFORMATION

Creating a user profile with Gemsouls may involve providing personal details such as your name, mobile number, email address, address, and other order-related information. These details help us process your orders, provide customer support, and improve your shopping experience.

PURPOSE AND USE OF DATA / INFORMATION COLLECTION

Gemsouls collects user information to provide a personalized shopping experience, process orders, improve services, communicate order updates, and resolve customer queries.

DATA DELETION

If you wish to delete your Gemsouls profile or personal information associated with it, you may contact us through the details provided on our website. We will take appropriate steps to process your request as per applicable laws.

COMMITMENT

Gemsouls intends to protect the privacy of all users visiting the platform, whether registered users or visitors. We do not sell or rent personal information supplied to our website.

INFORMATION COLLECTED BY WEBSITE

PERSONAL IDENTIFIABLE INFORMATION:

Personal information may be collected during:

• Account creation or registration
• Placing an order
• Contacting customer support
• Submitting forms on the website

This may include full name, address, phone number, email address, payment details through secure payment gateways, IP address, and other order-related information.

LOG FILES, IP ADDRESS AND COOKIES:

Our website may collect cookies, IP address, browser type, device information, pages visited, and session data to improve user experience, website performance, and security.

NON-PERSONAL IDENTIFIABLE INFORMATION:

Non-personal information may include browser type, geographical location, internet service provider, device details, and website usage behavior.

SECURITY MEASURES

Gemsouls takes reasonable physical, electronic, and security measures to protect users’ personal information. Payment details are processed through secure third-party payment gateways. However, no internet transmission can be guaranteed to be completely secure.

USAGE OF THE INFORMATION

Information collected by Gemsouls may be used for:

• Processing orders
• Providing customer support
• Improving website experience
• Sending order updates
• Marketing and promotional communication, where permitted
• Preventing fraud and misuse
• Compliance with legal obligations

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging opt-in data and consent will also not be shared with any third parties.

CONFIDENTIALITY

Gemsouls protects confidential user information and does not disclose it except where required by law, court order, investigation, or to protect the rights and safety of the website and its users.

CHILDREN PRIVACY POLICY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children below 13 years of age. If such information is found, we will take appropriate steps to delete it.

SAFETY AND SECURITY

Gemsouls respects users’ privacy and follows reasonable practices to secure personal details such as address, contact details, and payment-related information. We use secure methods to help provide a safe shopping experience.

DISCLAIMER

Gemsouls is not responsible for communication between users and third-party websites. Users are advised to read the privacy policy and other policies of third-party websites before sharing any information.

For any privacy-related query, please contact us at:

Email: gemsouls826@gmail.com
WhatsApp: 8238188679